Kerbside Services Terms and Conditions
General Overview
By subscribing to Kerbside Services, customers agree to the following Terms and Conditions. These terms apply to the use of our wheelie bin collection services. Please read them carefully as they outline your responsibilities and our policies.
1. Contract and Payment
1.1 Contract Creation
The contract is established upon acceptance of Kerbside Services by the customer.
1.2 Payment Terms
- Payment must be made in advance by the due date stated on your invoice.
- Unpaid accounts will result in the bin not being emptied. Service will not be restarted for unpaid accounts.
1.3 Invoice Delivery
- Invoices are delivered via email to support our environmental goals.
- Customers opting for postal delivery will incur a $4 fee per invoice.
1.4 Termination Due to Non-Payment
- Service will terminate 14 days after the invoice due date if payment is not received.
- Costs for bin collection, additional emptying, or bin replacement (if not returned) will be invoiced.
- Outstanding balances may be sent to debt collection 7 days after termination.
2. Contract Period and Cancellations
2.1 Contract Period
- The contract begins on the first date of the billed period.
- The final collection is the last scheduled collection before the second date on the invoice.
2.2 Cancellations
- Cancellations must be made 30 days before the start date of the renewal period to avoid charges.
- Contracts cannot be transferred to another person during the active period.
2.3 Early Cancellation Policy
- Customers in a 12-month agreement who wish to cancel early must pay the remaining balance of the contract.
- Written cancellation requests must be emailed to service@kerbsideservices.co.nz at least 30 days before termination.
3. Service Use and Policies
3.1
3.2 Public Holidays
- Services operate on public holidays unless notified otherwise. Collection times may vary; ensure bins are out early.
3.3 Dog-Related Restrictions
- If a dog is perceived as a safety threat, bins may not be collected. Ensure dogs are restrained during collection times.
4. What Can Be Placed in Bins
4.1 Accepted Waste
- Normal household and garden refuse only.
4.2 Restricted Items
- Do not place concrete, steel, dirt, timber, or other non-compactable materials in the bin. Place them separately for collection, and notify our office beforehand.
4.3 Prohibited Items
- No hot ashes. Damaged bins will incur replacement costs.
- Batteries
- Car / Truck / Tractor Tires
- Gas Bottles
- Fuel
- Paint
5. Additional Services and Fees
5.1 Extra Collections
- Missed collections can be rescheduled for an additional charge if we are in your area. Contact us via phone, text, messenger or website.
5.2 Extra Waste
- Items exceeding bin capacity can be collected for an additional fee (e.g., $4.50 per standard rubbish bag, $15 per fadge).
6. Collection Schedule
6.1 Collection Days
- Bins are collected on a specific day of the week but not at a fixed time.
- Collection occurs between 7:00 am and 7:00 pm. If collection is delayed, this delay will be posted on our website, facebook pages and IG.
6.2 Missed Collection
- If your bin is not collected on the allocated day, notify us that evening.
7. Fees and Pricing
7.1 Fee Structure
- Fees consist of two parts: council dump fees (one-third) and transport costs (two-thirds).
- Pricing reflects overall annual usage and takes into account periods when bins may not be full (e.g., holidays or winter months).
8. Liability and Damages
8.1 Bin Responsibility
- Customers must return bins clean and undamaged. Fees apply for missing or damaged bins.
8.2 Willful Damage
- Non-accidental damage to company property, including bins or tablets, is considered willful damage and may result in additional charges or legal action.
9. Organic Waste Service
We offer an organic green waste service. Please contact our office for more details or visit https://kerbsideservices.co.nz/kerbside-organics/?v=c97b334ffd41
10. Monthly Customers Notice Period
Monthly Customers (Commercial Clients) on a monthly billing cycle agree to a minimum Three (3) month Period as notice period of terminiation of Service. If this shorter the Customer agrees to pay the diference.
11. Final Clause
There will be no refund or credit for any unused portion of the contract. Please select your contract term carefully.
We thank you for choosing Kerbside Services. Your support is appreciated, and we look forward to serving you!
By signing up for an annual subscription, the Customer acknowledges and agrees to this Early Cancellation Policy. For further assistance, please contact us at service@kerbsideservices.co.nz.
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